GENERAL TERMS AND CONDITIONS Back to home
1. Driver Age
Minimum age limit is 23 years and maximum 70 years.
2. Driving Licence
All Hawk hirers must produce a valid Driver License, which has been held for a minimum of twelve months. A current international Driver Permit must accompany licenses issued in a language other than English.
3. Insurance
Cover is provided unlimited against third-party liability and property damage up to S$500,000.
4. Loss Damage Waiver (LDW)
The hirer is responsible for all damages, fire or theft to Hawk's car. The liability may be waived partially on payment of LDW fees as follows:
Group Loss Damage Waiver
Group A - B S$20 per day / S$140 per week / S$250 per month
Group C - C1 S$25 per day / S$175 per week / S$350 per month
Group E - E1 S$30 per day / S$210 per week / S$450 per month
Group F S$35 per day / S$245 per week / S$550 per month
The hirer accepts LDW on condition that each and every accident, damage, fire and theft to the hired car is reported to Hawk office within 24 hours. If there is bodily injury, the hirer must report to the Singapore Traffic Police and the original copy of the accident report must be forwarded to Hawk office as soon as possible. For non-injury motor accident reports, the hirer is required to fill in a non-injury motor accident report form which can be obtained from Hawk office.

LDW does not apply to and hirers are always responsible for the amount of ``Non-Waiverable Excess" for each and every accident.
Non-Waiverable Excess
Damage Excess   Fire & Theft
Group Singapore Malaysia Singapore Malaysia
A - B S$2,000 S$2,500 S$3,000 S$3,500
C - C1 S$2,500 S$3,000 S$3,500 S$4,000
E - E1 S$3,000 S$3,500 S$4,000 S$4,500
F S$3,500 S$4,000 S$4,500 S$5,000
Missing/damaged items or accessories from the rental vehicle (including windscreens, paintwork and undercarriage), non-collision damages and collision damages without particulars of third parties are not protected by the insurance cover or LDW fee and/or ERW fee.
5. Excess Reduction Waiver (ERW)

Hirer can have the option to reduce the Non-Waiverable Excess by purchasing Excess Reduction Waiver (ERW) fee as follows:

Group Loss Damage Waiver
Group A - B S$10 per day / S$60 per week / S$200 per month
Group C - C1 S$15 per day / S$90 per week / S$250 per month
Group E - E1 S$20 per day / S$120 per week / S$300 per month
Group F S$25 per day / S$150 per week / S$350 per month

The Non-Waiverable Excess will be reduced as follows:

Non-Waiverable Excess
Damage Excess   Fire & Theft
Group Singapore Malaysia Singapore Malaysia
A - B S$500 S$750 S$1,000 S$1,500
C - C1 S$550 S$800 S$1,500 S$2,000
E - E1 S$600 S$850 S$2,000 S$2,500
F S$750 S$1,000 S$2,500 S$3,000
6. Personal Accident Insurance (PAI)
Personal Accident Insurance may be arranged at the request of the hirer, which provides a cover of S$35,000 for the driver and up to a maximum of S$5000 claim on medical reimbursements. For passengers, a cover of S$25,000 to be shared among the passengers up to a maximum of three passengers. Personal Accident Insurance can be purchased at S$5 per day/S$90 per month.
7. Collection and Delivery Service
A surcharge of S$15 per delivery and collection will be levied during normal business hours (0900 - 1730 hrs on Monday through Saturday)and S$25 per delivery or collection before and after office hours, Sunday and Public Holiday.
8. Petrol
Hawk will provide with a full tank of petrol upon check-out which is to be refueled at the hirer's expense upon return. If the tank is not refueled in full, the cost of refueling, including a service charge plus 5% GST, will be levied. Hawk cars must be filled only with Unleaded Premium Grade Petrol.
9. Parking Charges, Traffic Fines and Toll Fees
All parking charges, traffic fines, ERP and toll fees will be the responsibility of the hirer.
10. Vehicle Movements
Hawk cars are strictly for Singapore use only. If Hawk is not being notified before the hired car enters Malaysia the hirer will be fully responsible for all first and third party liability for damages, fire or theft that occur in Malaysia.
11. Breakdown Service
24 hours breakdown service is available in Singapore and West Malaysia. Our Malaysia offices are located in Kuala Lumpur, Johor Bahru, Malacca, Kuantan, Kota Bharu and Penang.
12. Rental Period
Minimum rental charge is one day (24 hours) and excess hour charge is computed at 1/5 of daily rates.
13. Extension of Rental
For extending your rental beyond the agreed date of termination, it is important that you advise Hawk immediately so that insurance cover is extended.
14. Terms of Payment
Hawk's estimated cost of rental is payable at time of rental. Final adjustment will be made at the end of rental.

Hawk recognises and accepts all major credit cards. For company billing: A letter of Authorisation For Billing and Credit Application Form have to be completed and signed by the respective company for approval by Hawk Rent A Car.
15. Additional Driver

Additional drivers are required to register with Hawk before they are allowed to drive the hired car. Otherwise, he/she will not be protected by the insurance cover or or LDW and/or ERW fee.

There will be a surcharge of S$1.50 per additional driver per day
or a flat rate of S$20.00 per rental.

16. Goods and Services Tax (GST)
Prevailing GST will be levied on all charges.
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